Companies are constantly creating and adapting their policies and procedures. Are you creating the policies and are you also giving advice on these? It is important to create policies that are understandable for the users, regardless of their role. That’s a fascinating and challenging process, because combining the client, policies and department is different each and every time. In this training you will acquire knowledge you need to align your text optimally to your target audience.
This training will show you:
How to make a connection between policy processes and the writing process;
Insight on different methods on how to create these policies;
How to think the processes through and how to argue them logically;
How to set up different types of reports by using logical, clear and convincing arguments.
Audience:
Staff and policy makers / advisors who want to learn to put the result of policy processes on paper. Also you want to learn how very readable and well-argued to write policy and opinion texts.
This website course covers the skills and techniques needed to create your first website and is designed for novices who’ve always wanted to build a site but lack the skills or knowledge to do it.
Remco Tevreden describes in a non-technical and step-by-step manner how to use the most popular open source platform WordPress to create and format web pages, how to get a domain name and set up a hosting account, and how to make your website available online.
This course will help you to create links and images for your website and demonstrate how to publish your website online.
Subjects covered:
Domain choice
Webhosting
Internet Marketing strategies
Design tips
Social media
Newsletters
Audience:
People who want to blog, start a website for their organization, event or want to start building their brand online.
Just like everyone else, you get only 24 hours in a single day. Nowadays there’s much to do at work and at home. Do you want to stop wasting time and get the clock working for you instead of against you? Then join us for the time management course.
Our time management training will show you:
The power of planning and prioritizing, along with organizational tips for time efficiency.
Ways to take control of your day by getting organized, identifying priorities, maintaining balance and dealing with daily distractions.
Plans that really work for today, next week, next month and next year!
Audience:
People who are currently struggling with time management or who want to use their time more efficiently.
This course will help you understand the fundamental features of SQL. Learning these features will help you query and manipulate data within the database. It will empower the beginners to feel comfortable with the basic SQL commands. The course also introduce the real-world scenarios in which the basic SQL commands are useful. After completing this 4 week course, students will be able to understand and write SQL commands with ease.
Audience:
This SQL course is for newbies who are not familiar with SQL syntax or students looking for a quick refresher on SQL. No prior technical knowledge is required.
What is it about word that needs a course? You might say that you know everything there is to know, or alternatively, you are looking for courses but course outlines don’t quite seem to fit your requirements. You might be looking for how to mail-merge or how to format long documents, creating tables of contents, using heading styles and section breaks, or even how to create tables.
What we will be doing in this course is looking at formatting large documents using styles which will allow creation of automatic table of contents. We will learn to work collaboratively using tracked changes. We will create forms for input by others. Discover how to use Word tables effectively and get to grips with a range of formatting techniques, including the use of bullets, numbering, tabs and section breaks. This and much more!
Audience:
All levels are welcome – from the administration to upper management Word is globally used.
Recording meeting minutes is a skill that administrative professionals [YOU] can develop to stand out from the crowd and to excel to their [your] highest potential. However, understanding how to move from recording a meeting to preparing professional minutes can be overwhelming and intimidating.
The trouble is, most minute takers are not trained in the skills of recording, active listening and speed writing. Most have no idea about the short cuts to recording information and achieving accurate minute taking.
When minute taking is effective, projects run to time and information is summarized accurately for knowledge sharing.
Draft complete, clear and concise meeting minutes with guidance, tips, and techniques from a veteran in the field.
Audience:
This is intended for anyone in a supportive role who has a responsibility for documenting meetings and where recording actions required. The practical elements covered are great whether you’re in a job and need to top up your skills, or whether you’re looking to prove in interviews that you’re ahead of the game.
Theme: The bigger picture, Amp up your skills to create synergy
In this training you will strengthen your personal toolbox by learning in a focused way from the other people in the group by creating an environment to complete a special project. This environment will give insight and will have an amplifying result of the process that is formed by bringing pieces together which is more than the sum of the separate parts.
Are you a leader, manager, entrepreneur and/or a team player who wants to bring their knowledge and ability to a higher standard? And do you understand that 1+1 =3? Then you are ready for this training!
The skills that we will give our attention to are: Bird’s eye view, Networking, Analyzing, Intuition and insight, Decision making, Collaboration, Creativity and Purpose.
The following components is what makes a round table way of training:
Everyone will get something as well as bring something to the table. We learn from each other so we can transform together;
The unique composition of talent and characters is the added value and strength;
It’s a snapshot in time. We will build something together [project] and when we are done we will either let it go again or not – the choice is yours!
Audience: Leaders, managers, entrepreneurs, team players are all welcome to attend!
You already know what Excel is capable of. You know some functions, but not all. After all, you use it to the best of your ability. HOWEVER: you still want to know more. You are hungry to become more efficient. You are sure that there are other ways to accomplish your tasks. That VLOOKUP for instance. Fine it works! But what about an INDEX/MATCH combination? Or how about creating a scalable graph? Or just a tad of VBA added to the mix to let your PC do some talking for you. Sound like something you would want? Then – look no further and let’s get going!
After this course you will:
Be more efficient [minimalistic even]
Have more functions under your belt [some of them even unknown]
Know how to create a waterfall chart from scratch
Know the basics of VBA and can create some simple custom functions
Audience:
User should already know how to work with Excel and use formulas: having a medium proficiency is a must. The start of this course will entail VLOOKUP and will end with Intro to VBA.
Do you want the additional edge when dealing with your customers? In this customer service course you will get skills which are essential for handling complaints and difficult situations, while still maintaining the focus on the customer’s satisfaction and experience. You will have the necessary confidence to implement best practice customer service techniques, delivering customer satisfaction while developing loyalty.
Why is it important for you to have this additional edge? An employer is looking for those who have proven to care for their customers. If you have this skill on your resume you have one more feather in your cap compared to your competitors.
Upon completion of this customer service excellence training course, you should be able to:
Understand clients, identify their needs and create positive first impressions.
Listen actively whilst understanding what relevant questions they should ask.
Build rapport with clients and use body language and voice techniques effectively.
Implement the necessary steps of the service process.
Understand the importance of customer service to your organization’s success.
Analyze who your customers are, how they perceive you and what you need to do to achieve excellent service.
Understand the benefits and opportunities derived from exceeding customer expectations.
Understand the dangers of poor service.
Handle complaints and difficult customers in positive and effective manner.
Learn skills and techniques to deal positively with misunderstandings, complaints and miscommunication.
Understand different customer behaviors and match your service delivery with their expectations.
Evaluate and report on customer service.
Audience:
Everyone is in the career of service – be it front desk or janitor to the CEO of the company. So people wanting to up their skills and show that they understand the value of customer service should apply for this course.