Recording meeting minutes is a skill that administrative professionals [YOU] can develop to stand out from the crowd and to excel to their [your] highest potential. However, understanding how to move from recording a meeting to preparing professional minutes can be overwhelming and intimidating.

The trouble is, most minute takers are not trained in the skills of recording, active listening and speed writing. Most have no idea about the short cuts to recording information and achieving accurate minute taking.

When minute taking is effective, projects run to time and information is summarized accurately for knowledge sharing.

Draft complete, clear and concise meeting minutes with guidance, tips, and techniques from a veteran in the field.

Audience:

This is intended for anyone in a supportive role who has a responsibility for documenting meetings and where recording actions required. The practical elements covered are great whether you’re in a job and need to top up your skills, or whether you’re looking to prove in interviews that you’re ahead of the game.

 

 

The 2.0 way of learning

Theme: The bigger picture, Amp up your skills to create synergy

In this training you will strengthen your personal toolbox by learning in a focused way from the other people in the group by creating an environment to complete a special project. This environment will give insight and will have an amplifying result of the process that is formed by bringing pieces together which is more than the sum of the separate parts.

Are you a leader, manager, entrepreneur and/or a team player who wants to bring their knowledge and ability to a higher standard? And do you understand that 1+1 =3? Then you are ready for this training!

The skills that we will give our attention to are: Bird’s eye view, Networking, Analyzing, Intuition and insight, Decision making, Collaboration, Creativity and Purpose.

The following components is what makes a round table way of training:

• Everyone will get something as well as bring something to the table. We learn from each other so we can transform together;
• The unique composition of talent and characters is the added value and strength;
• It’s a snapshot in time. We will build something together [project] and when we are done we will either let it go again or not – the choice is yours!

Audience:
Leaders, managers, entrepreneurs, team players are all welcome to attend!

You already know what Excel is capable of. You know some functions, but not all. After all, you use it to the best of your ability. HOWEVER: you still want to know more. You are hungry to become more efficient. You are sure that there are other ways to accomplish your tasks. That VLOOKUP for instance. Fine it works! But what about an INDEX/MATCH combination? Or how about creating a scalable graph? Or just a tad of VBA added to the mix to let your PC do some talking for you. Sound like something you would want? Then – look no further and let’s get going!

After this course you will:

• Be more efficient [minimalistic even]
• Have more functions under your belt [some of them even unknown]
• Know how to create a waterfall chart from scratch
• Know the basics of VBA and can create some simple custom functions

Audience:

User should already know how to work with Excel and use formulas: having a medium proficiency is a must. The start of this course will entail VLOOKUP and will end with Intro to VBA.

Do you want the additional edge when dealing with your customers? In this customer service course you will get skills which are essential for handling complaints and difficult situations, while still maintaining the focus on the customer’s satisfaction and experience. You will have the necessary confidence to implement best practice customer service techniques, delivering customer satisfaction while developing loyalty.

Why is it important for you to have this additional edge? An employer is looking for those who have proven to care for their customers. If you have this skill on your resume you have one more feather in your cap compared to your competitors.

Upon completion of this customer service excellence training course, you should be able to:

• Understand clients, identify their needs and create positive first impressions.
• Listen actively whilst understanding what relevant questions they should ask.
• Build rapport with clients and use body language and voice techniques effectively.
• Implement the necessary steps of the service process.
• Understand the importance of customer service to your organization’s success.
• Analyze who your customers are, how they perceive you and what you need to do to achieve excellent service.
• Understand the benefits and opportunities derived from exceeding customer expectations.
• Understand the dangers of poor service.
• Handle complaints and difficult customers in positive and effective manner.
• Learn skills and techniques to deal positively with misunderstandings, complaints and miscommunication.
• Understand different customer behaviors and match your service delivery with their expectations.
• Evaluate and report on customer service.

Audience:

Everyone is in the career of service – be it front desk or janitor to the CEO of the company. So people wanting to up their skills and show that they understand the value of customer service should apply for this course.

Just thinking of it makes you nervous, your heart starts to race and you’re already stammering – all in your head of course. Public speaking is one of the biggest fears there are (only snakes seem to be higher on that list!). With this course, we are going to give you tools to change all that!

 When you’re done with the training you will:

• Have a structured approach to public speaking
• Have basic knowledge on ways to speak at different types of functions
• Have a better grasp on how to reach different public

Audience:

People of all levels within organizations in order to get more comfortable speaking in front of audiences – large or small.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

When approaching the different trainers on their take of the summer school, the reactions were positive and even funny in some cases:

Hey! Dat lijkt me wel leuk om te doen! – TK from Holland

and..

That’s not a bad idea.. not a bad idea at all… – MP locally grown

or…

That’s a very diverse group of subjects! I’ll join in on two of these courses myself! – Paul

Can you feel the excitement? I for one can’t wait!